No matter how carefully you pick the members on your team, you may still end up with a negative employee. These workers don't necessarily fall into the category of "toxic," but they're just kind of a drag with their cynical, pessimistic worldview. If you're dealing with a negative employee, here are 3 steps to take.
FIND OUT WHY
If you decide to proceed in addressing the behavior, think about whether there have been behavior changes recently. Is the negativity a constant or has the behavior escalated? If the latter, was there an event that led up to the change? Individuals in the workplace live multi-dimensional lives, and other non-workplace stressors may impact work productivity and mood. In an April 2016 report in the Journal of Managerial Psychology, a team of Toronto researchers found that employee who are cynical of their workplace may feel more positive if their managers are supportive.
When discussing the situation with your negative employee, it is recommended to frame the discussion in the context of the individual's goals. "Tone policing" where you simply point out pessimistic commentary without addressing the root cause, rarely works and may just cause more resentment. Get to the root of the issue and find out if the employee needs additional training, perhaps in management or communication skills, to overcome a deficit.
A direct solutions-oriented conversation with the employee can uncover problems or circumstances driving the behavior. If there are workplace issue that can be solved, consider doing so if it makes sense. If there are personal issues that have caused an escalation in negative behavior, examine whether accommodations can be made to help the person while they're going through such challenges. Some employees don't have great interpersonal skills and putting them in jobs where they are more focused on job-related tasks than on interactions with others can be an effective solution, too.
1. This article is most likely taken from _______.
A. Three Ways to Build an Effective Team
B. Several Tips for Managing a Team
C. How to be a Positive Employee
D. Is it Important to Sustain a Successful Workplace Environment
2. According to paragraph two, what can result in the escalated negative behavior of an employee?
A. Low income.
B. Unsatisfaction at the office environment.
C. Family stress.
D. A heavy workload.
3. It can be inferred from the article that ______.
A. If your manager is supportive, you might feel more positive.
B. Promotions means a great deal to the employees.
C. Negative employees are devastating to the company.
D. Raising salaries will make employees feel positive.
4. According to paragraph three, what does the phrase "tone policing" mean?
A. Being very inquisitive just like a policeman.
B. Focusing on the negative emotion behind a message rather than the real problem.
C. Speaking directly about one's shortcoming without considering one's feelings.
D. Hitting the nail on the head in the conversation.
5. According to paragraph four, what is NOT a solution to the negativity?
A. Help solve the workplace disputes for the negative employee.
B. Support the negative employee to go through challenges outside the office.
C. Put the negative employee in a suitable working position.
D. Have the negative employee's colleagues to avoid arguments with him / her.
1.【答案】B。解析：主旨題。表面是問文章來源，實際是考查文章的主旨大意。文章首段中說在組建團隊時無論你如何挑選，最終團隊中總是會有消極的員工，接著就提出If you are dealing with a negative employee, here are 3 steps to take. 之后圍繞著如何對待消極員工提出三個思路。所以整篇文章其實是在介紹對待團隊中消極員工的幾種方法，其實也就是管理團隊的幾個建議。所以正確答案是B。A項是說如何創建高效團隊，但是其實文章是圍繞如何管理團隊中的消極員工展開的，并沒有提到如何創建高效團隊。
2.【答案】C。解析：推斷題。根據文章第二段最后一句Individuals in the workplace live multi-dimensional lives, and other non-workplace stressors may impact work productivity and mood. 可知員工的非工作壓力會導致消極情緒升級，四個選項中只有C項是指non-workplace stress。
3.【答案】A。解析：推斷題。根據文章第二段最后一句話... employees who are cynical of their workplace may feel more positive if their managers are supportive. 可以推斷出A正確。其他三個選項未在文中提及。
4.【答案】B。解析：語義題。根據題干"tone policing"定位到文章第三段，從句where you simply point out pessimistic commentary without addressing the root cause. 其實就是對"tone policing"的解釋，tone policing是指"只給出悲觀評論，但是卻沒能指出問題的實質"，選項B與之同義。故答案為B。
5.【答案】D。解析：細節題。根據文章最后一段If there are workplace issues that can be solved, consider doing so if it makes sense. 可以體現出A項;If there are personal issues that have caused an escalation in negative behavior,... such challenges. 可以體現出B項;最后一句... putting them in jobs where they are more focused on job-related tasks... 則能體現出C項。只有D項原文中沒有提到，故選D。